Chelly Cruz

Digital experience · Web operations

Making digital work better.

Connecting strategy, technology, and thoughtful execution to make web experiences easier to use, simpler to manage, and more valuable to the business.

Small change. Meaningful lift.

+25%

more conversions in one month

Mobile CTA enhancement test
The work I loveTurning digital complexity into clear next steps.
20+ yearsAcross digital, web, and marketing
25% liftIn conversions in one month
Multi-brandWeb and multimedia leadership
End to endStrategy through measurement

A broad digital toolkit, grounded in business outcomes.

For more than two decades, I’ve worked at the intersection of websites, customer experience, marketing, and technology. My path spans web strategy and operations, UX/UI, front-end development, digital marketing, multimedia, analytics, and the platforms that bring it all together.

I enjoy seeing the whole picture: what people need from an experience, what a team needs to deliver it, and how to tell whether it is working. I’ve led web and multimedia initiatives across multiple brands, bringing internal partners and external specialists together around clear priorities.

“Good digital work feels clear to the customer and workable for the team behind it.”

Practical improvements that add up.

01

Easier mobile action

Tested a call to action enhancement on mobile pages. The experience increased conversions by 25% in one month.

02

Smarter resource allocation

Optimized agency support and shifted work toward more cost-effective resources, helping reduce operating costs while sustaining delivery.

03

Transparent work visibility

Streamlined workflows and created shared project and budget tracking to bring clearer priorities, spending, and progress into view.

Additional search result: earned a #1 Google ranking for “vivids.”

Bringing pieces together.

Web strategy & operations

Roadmaps, governance, platforms, and reliable delivery.

UX/UI & conversion

Clear journeys, responsive design, and useful experiments.

Front-end & CMS

Practical implementation and content platform fluency.

SEO, AEO & discovery

Helping people and search systems find the right content.

Analytics & measurement

Turning signals into priorities and measurable learning.

Martech & integration

Connecting tools, data, and digital marketing needs.

Multimedia & content

Building cohesive, useful stories across formats.

Teams, vendors & budgets

Aligning people, partners, and investment around outcomes.

Thoughtful enough to plan. Useful enough to ship.

Listen

Understand the people, the goal, and what is getting in the way.

Find the signal

Use context and data to spot the most useful opportunity.

Make it doable

Turn priorities into clear plans, roles, and next steps.

Learn and improve

Measure what changed, share the learning, and keep moving.

Have a digital challenge in mind?

I’d be glad to hear what you’re working on and explore how I can help.

Email: [Click to reveal email]

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